Window cleaning and all Exterior cleaning Terms and conditions

1. Payment Terms

All prices are fixed prices. You are required to pay on completion of work carried out and within 24hrs of the invoice date unless agreed otherwise.

We accept payment by bank transfer, direct debit, card payment and cash. If non payment exceeds 14 days Almighty shine exterior Cleaning reserve the right to suspend your cleaning. If we then fail to receive money owed within 28 days, we will pass on your details to a legal representative and or collection agency to recover the debt you will then be liable for all related charges , agency fees and court fees.

2. Deposit Policy

If a deposit is required , The Customer will be required to pay a deposit for any works to be carried out. The deposit amount required will be 20% or £50 whichever is greater.

3.Cancellation Policy

Window cleaning - If you wish to cancel our services please provide at least 14 days notice via writing , email or phone before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period. All Regular maintenance cleans will require one clean in advance cancellation notice policy.

Almighty shine Window Cleaning will send an SMS text message the evening before the day of cleaning to remind you to unlock your gates and close your windows/vents for the day. This message is automated and cannot be replied to. Any cancellation notice received after this text message will not be acted upon.

Cancellation Policy

Exterior cleaning - The Company requires the customer to give at least 48 hours notice of cancellation before the agreed job start time.

In the event of the Customer missing this cancellation deadline, a cancellation fee of 25% of the quoted amount will be due immediately.

However, if we arrive to the property and are asked not to carry out the quoted work for any reason or we are unable to gain access, if pre-agreed (such as an unlocked gate), the full quoted amount will be immediately due.

4. Residential Clients

By using our service you agree to pay the full quoted amount on completion of the works. All of our prices are fixed, however if the Customer provides improper details and information then the Company has the right to amend any previous evaluations and may increase the price originally quoted for.

In the event that one of our technicians discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the Customer.

5. Commercial Clients

By using our service you agree to pay the full quoted amount on completion of the works. If the Customer provides improper details and information then the Company has the right to amend any previous evaluations and may increase the price originally quoted for.

On large scale commercial work which requires different stages to complete, invoices will be sent to the Customer at the completion of each stage. These payment terms will be agreed with the Customer before the start job date.

6.Access to Property

The Customer agrees to allow our technicians access to the property during the allotted job time. If the Customer is not going to be present at the property during this time then necessary arrangements should be made to ensure our technicians still have access and these should be detailed to us at the time of booking.

If water is required for the maintenance work this will be sourced from the Customer’s water supply. The volume of water needed is a reflection of the type of job the technicians are undertaking. Some jobs will be more challenging than others, which means a larger amount of water will be needed to ensure the highest quality of workmanship.

7.Accountability

The Company will not be held accountable if a third party interrupts the completion of the works and/or causes any damage to the areas in which we have worked.

Patio and Driveway Pressure Washing

All prices are subject to a free site inspection and estimate

All areas to be cleaned must be sound of construction

Any site clearance required prior to works may incur additional charges

Free access to a water supply from client’s property is required

Block paved surfaces may require a return visit as surfaces need to be clean and dry before starting re-sanding

Sealing of surfaces usually require a separate visit

Pressure cleaning will not revive fading of colour due to daylight, age or exposure ultra-violet light

Paint, oil, solvent, chewing gum and cement stains may not be removed in all cases

Black spot lichen will not be removed from pressure alone, the addition of a chemical treatment, Even with the use of chemicals , total black spot removal cannot be guaranteed, During the cleaning process we are unable to control the dirt etc that may come away during this process and therefore unable to account for any minor damages from dirt and grime that may have blown away.

Pressure cleaning may loosen or remove unsound, broken, damaged or perished surfaces, pointing, blocks, paving stones and insecure brickwork. In all cases the cost of any reinstatement will be the customer’s responsibility. These works may be carried out by us or the customer’s appointed contractor.

Patio repointing work is quoted at a fixed price for labour with an estimation of the amount of jointing compound required. If during the repointing works, it becomes clear more jointing compound is required to complete the job, the additional cost for materials will be added to the final invoice. No further labour costs will be accrued.

Window and Conservatory Cleaning

All windows must be closed on washday before cleaning. Any open windows which cannot be closed will not be washed.

You must ensure that all items to be cleaned are structurally sound prior to cleaning.

We reserve the right to make a surcharge in the case of exceptionally dirty windows.

Full access is required on the day of the clean. We are unable to move any obstacles which may inhibit cleaning. Should partial access on the scheduled day reduce the extent of the clean, we reserve the right to charge for 100% of the scheduled clean.

Inside windows: it is your responsibility to ensure that windows are accessible and sills and other surfaces are cleared beforehand.

We will not clean any windows we consider to be inaccessible or unsafe on the day of the clean.

We do not accept liability for any damage howsoever caused during the provision of our services.

Windows cleaned with pure water for the first time may require two or three washes before the full benefit is seen, due to the chemical residue left by traditional cleaning methods, or bleaching of ingrained dirt from frames and other areas.

External glass surfaces will usually be washed with pure water from water fed poles.

All surfaces washed with pure water will be left to dry naturally.

A window or door is defined as any part which consists of frame, sill, sash and glass, made of wood, aluminium, steel or UVPC.

Paint, varnish, lime scale, mastic, cement mortar, glue, labels, or other building products cannot be removed by pure water alone. This can be arranged, subject to survey and access, at a separate cost.

Sills made of brick, tile, stone or any material other than wood, aluminium, steel or UVPC may damage our brush heads and will not be washed.

Internal glass surfaces will be cleaned using traditional methods.

External window cleaning consists of vertical windows and velux windows only unless specified otherwise.

Internal window or conservatory roof cleaning includes the glass only are priced separately.

Fascia & soffit cleaning includes the gutter face and as far behind the gutter as can be reached with our brushes.

Moss Removal

Almighty Shine Exterior Cleaning are trained in safe and proper usage practises regarding moss removal equipment and related chemicals and will take the necessary precautions to ensure risk of damage to the property is minimized. The Customer understands that any existing damage such as cracked tiles, loose cement or any other flaws in the roof may also be impacted during the scraping process. The Customer assumes all risks and takes responsibility for any damage that occurs as a consequence of the fragility of the roofing materials used.

SERVICES

We warrant that we will use reasonable care and skill in our performance of the Services which will comply with the quotation, including any specification in all material respects. We can make any changes to the Services which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary.

We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the quotation; however, time shall not be of the essence in the performance of our obligations.

All of these Terms and Conditions apply to the supply of any goods as well as Services unless we specify otherwise.